Terms & Conditions

Please read the following terms and conditions carefully before placing your order with South Dowling Clothing PTY LTD (“Capital L”). By completing the customer application process and using www.capital-l.com You acknowledge that you have read and understood these Terms and Conditions and agree to be bound by the Terms and Conditions of this Agreement.

The agreement

These terms and conditions and the terms of the order are the entire agreement between you and Capital L. The Agreement exists between You and Capital L once Capital L receives and accepts an Order. No obligation to sell or supply the Goods will arise until the Order is received and accepted. Each order may be accepted by Capital L at its absolute discretion. Each Order is a separate agreement.

Purchase orders and delivery of goods

You will place an Order with Capital L by selecting goods, entering your Personal and Payment Details and pressing the "purchase” button.

Anyone at the Delivery Address who receives the Goods shall be presumed by Capital L to be authorised to receive the Goods on Your behalf.

In the event no one can sign at your address, the courier will leave a card for you to collect from the nearest Post Office. All packages require signature upon delivery by Australia Post. As all parcels need to be signed for we ask that you DO NOT provide us with a Post Office Box address. Once your order has been dispatched, you will receive an email with your tracking details. Deliveries will occur between 9am-6pm Monday to Friday. Exact times cannot be given.

Risk and title

Risk and title in the Goods belongs to You upon delivery of the Goods to the Delivery Address.

If You are unsatisfied with the Goods You have purchased, please contact Capital L at online@capital-l.com at any time or +61 2 9361 0111 (between 10:30am-6:00pm Monday-Friday) within 7 days of receiving your Goods to request a Return Authorisation (RA).

You may only return the garment/s if it is unworn, unwashed, and in its original condition with all tags attached. The garment must be free of any make-up and deoderant marks. Merchandise which is in a saleable condition may be refunded or exchanged when accompanied by the original order receipt and RA number.

After 7 days sales are FINAL. No price adjustments.

All sale items are FINAL. No exchange or refunds on sale items.

Returns must be sent via Registered post. Capital L will not be responsible for return shipping costs nor duty reimbursement in the case of international purchases (except if the item is faulty).

Please note that in the circumstance of an exchange, we are only able to offer size exchanges. Items you exchange for a different size will be shipped at our cost. If we do not have the required size in stock you will be granted a refund. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately. If you are outside of Australia you will need to pay for duties and taxes on the replacement item (except if the item is faulty).

Defective Products

Occasionally, technical problems may delay or prevent delivery of a purchased Product. In the event that you receive a defective physical Product, we recommend that you contact us immediately at online@capital-l.com. Provided that you return such defective physical Product to us, we will provide you with a full refund.

We will not be liable to you for failures, defects or delays in delivery caused by:

  • Your provision of incorrect or outdated information;
  • Your failure to comply with instructions for use of the Capital L website; or
  • Any event which is outside of our reasonable control.

 

Packaging and labelling of goods

All goods sent out by Capital L will be sent out in the most suitable packaging for the item/items purchased to ensure protection of the item. Care labels will appear on all garments and should be followed strictly.

Price of goods and payment

The price You shall pay for the Goods shall be the price specified on the website. You also agree to pay the delivery and handling fee including goods and services tax (Australia Only) which Capital L is required to collect from You. You are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

Capital L prices are subject to variation without notice. The price payable for the Goods shall be the price applicable on the date the Goods are confirmed as ordered.

Soon we will also accept Visa and Mastercard payments. With the exception of Paypal, credit card purchases will be processed and authorized by our approved payment gateway eWay. Your credit card details will be securely sent to eWay for processing and no credit cards details are stored or seen by us.

Alternatively, if you'd rather speak to a person, please give us a call on +61 2 9361 0111 and we will process your order over the phone. All payments are billed in AUD. Currency conversions are set by your bank and any further charges in relation to this will be made by your bank.

Cancel Order

To cancel an order, please contact us as soon as possible and we will arrange this if the order has not yet been shipped.

License

You are licensed to use the Capital L website on your computer for Your use in purchasing Goods from Capital L. You acknowledge that you are not permitted to make any other use of the Capital L website.

You acknowledge that Capital L or its related corporations own or are licensed to use all Intellectual Property Rights in Capital L (including, but not limited to, any images, photographs or text which appears on the website). You agree that You will make no representation to the contrary, and that You must not use or copy Capital L in any manner which is inconsistent with the rights of the owner or licensee of such Intellectual Property Rights.

You acknowledge that any trademarks or logos which appear on the Capital L website are owned by or licensed to Capital L, and that You must not do anything to prejudice the rights of the trade mark owner or licensee to such trademarks or logos.

Liability

To the extent permitted by law, You agree that any liability of Capital L arising out of or in connection with any breach of any express or implied warranty or condition in respect of goods or services supplied to You through use of Capital L will be limited to:

(a) if the condition relates to goods, the replacement of the goods or the supply of equivalent goods; and

(b) if the condition relates to services, the supplying of the services again or the payment of the cost of having the services supplied again.

You agree that the entire risk arising out of installation, downloading, use or performance of Capital L remains with You. To the extent permitted by law, You release and discharge Capital L and its related corporations from all forms of direct, special, indirect or consequential loss or damage (including loss of profits, loss of data or loss or damage that may reasonably have been supposed to have been in the contemplation of the parties as at the date of this Agreement) arising out of or in connection with Capital L or this Agreement, including, without limitation, loss or damage caused by the negligence of Capital L or its related corporations.

Security

If you are issued with a password by Capital L, You agree to take responsibility for the safekeeping of your password. You are liable if an unauthorised person uses your password. You agree to release and forever indemnify Capital L in relation to any liability howsoever arising out of the unauthorised use of your password.

Notification of changes

Capital L may add to, delete, or otherwise change any of the terms of this Agreement. Your use of the Capital L service will constitute your deemed acceptance of such changes.

Privacy

Capital L is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us. Any information that we no longer require is destroyed. It is your responsibility to read and familiarise yourself with the Capital L Privacy Policy. To do this, go to the bottom of the Capital-l.com homepage and click on the Privacy Policy link. You must not use this site if you are under the age of 18 without the consent of your parent or guardian who must read and agree to the Capital L Privacy Policy and Terms and Conditions.